Frequently Asked Questions

What is the status of my order?

  • All orders are shipped directly from the manufacturer within one to three business days.  Once the order has been shipped, you will receive a tracking number to trace the order. 

Can I change my order?

  • We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support within 24 hours, once the order has been processed, you can request for exchange or store credit. 

What payment methods do you accept?

  • You can purchase on our website using a debit, credit card. Additionally, we support PayPal, Apple Pay, Google Pay, Amex, Discover and other wallets. You can choose these payment methods at checkout.

Do you accept returns?

  • We hope that you are happy with your order.  However, if for any reason you are not entirely satisfied, you may return the item in its original condition for a full refund within 14 working days from delivery provided that you tell us within 7 working days after the day on which you received the products that you intend to return the goods to us. If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to pay for the return of the items to us. Once we received the goods, we will process your refund with the original credit/debit card used. 

Can I exchange an item?

  • We accept exchanges of the product in terms of store credit, once we received the original item in the same condition as it was shipped. We can process the new order. Please contact us for support. 

My order has been Returned to Origin (RTO). What does that mean?

  • Shipments are reflected as RTO (returned to origin) under the following circumstances: - Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address - The address could not be found because either it was incomplete or the pin code was wrong - You or someone at your delivery address refused to accept the order Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.  Once the package gets returned, you will be charged for shipping. 

How do I cancel my order?

  • If you wish to cancel your order, you can send an email or call customer support, within 24 hours of purchase. 

Can I make modifications to my order?

  • Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team through 'contact us' form for any modification of the order before the order gets shipped out within 24 hours.

Can I change my delivery address after I have placed my order?

  • Unfortunately, the delivery address cannot be changed once the order has been placed with us.  However, you can send your order to a different address at checkout.

Is it safe to use my credit/debit card at this website?

  • We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

Which currency will I be charged in?

  • We currently only support CAD.  If your credit or debit card use another currency, then you will be charged in USD or CAD.  Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.

Are there any hidden costs?

  • There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.  If you want the item to get delivered faster, then you can use express shipping (shipping charges applied)

How do I make a return?

  • We provide only Exchange of items as per our exchange Policy. Before placing the order, we suggest that you read our shipping and returns/exchange policy.  Please contact our customer support via email. 

Are returns free?

  • If the item has defects, or incomplete or incorrect delivery, we will send you a return label. 

Do you offer a referral program? How does it work?

  • We have created a referral program to thank our customers for referring their friends and family. For more information, please refer to our referral program on our main page. 

What is scratch and Win?

  • Please don't forget to use scratch and win to save little more on your purchases. Try your luck. 

How do I contact customer service?

  • Our customer service team is available throughout the week, all seven days from 9 am to 9 pm. You can reach us through email, phone, or use the contact us page. 

Can I use multiple coupons on the same transaction?

  • Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.

Is thingsy.ca a Canadian Company

  • Yes, thingsy.ca Canadian E-commerce Company.

Did we miss anything?

  • Please contact our customer support team